Visiting Customers Week

The schedule for this week is pretty tight.

Mon: Visiting a customer in Paramount to follow up the snorkel leak issue and present them new samples.

Tue: Visiting lawyer at Woodland Hills, CA

Wed: Visiting our biggest customer at El Cajon, CA.

It's fun to watch how Dad handle everything and respond customer's questions. And I observed it's very important to do the homework before you go visit a customer. For us, we need to know what size/measurement/size/price of the product before we go. Also, be really careful when choosing vendors in China. Because most of them don't take responsibility when there are defective items.

Crazy busy

A few days ago, we received our customer complained about the water leak for the 3,000 + snorkels we shipped them. So they had to check one by one. The problem is that they only have 3 people in their warehouse, and they're all busy working on something else. Dad sent me to their warehouse, and I hired two friends to help. I became crazy busy. Wake up at 7am, taking care of the email work part. Work in the warehouse from 10a-3:30pm. Take half an hour break, resume working on the email part, with my nephew harassing me . And then work on collecting documents for the lawsuit. Go back to the email part. Finish and sleep at 12am. So stressed out and so tired. But glad I did it.